Shipping and Payment Information
What shipping methods are available?
In addition to our daily local deliveries, we ship anywhere in Canada with DHL, UPS, and Canada Post. We ship, and deliver locally directly from our warehouse.
How long will it take before my item is delivered or shipped?
We offer 2 deliveries options for local businesses: same day delivery for $14 or free delivery in the following week after placing orders. We ship in Canada within 24 hours with Canada Post, DHL, and UPS.
How do I pay upon delivery or on pickup?
Pay on arrival option is only available in certain cities. In our checkout page, if your billing or shipping destination is any of: Edmonton, Sherwood Park, St. Albert, or Beaumont, enter it in the City field alone with the rest of your info, then select:"FREE: 1 week delivery" in order to get the option of "Pay on arrival", then select it. This way you can place an online order and skip the online payment, and pay only upon receiving your items. We accept Cash, E-transfer, Debit/credit, and Cheques to be made to: Belleza Beauty Tools and Supplies Ltd.
Do you ship internationally?
No, we do not ship internationally at the moment. Please contact us for any product needed shipped internationally to discuss options, and cost.
How can I track my order?
For shipped items, you will be provided with a tracking number, and a link to track your orders.
Is there any minimum purchase for free deliveries?
There is no purchase limit or minimum to get a free delivery in Edmonton on online orders. However, our free delivery is a one week period to anywhere in Edmonton, Sherwood Park, and Beaumont. We also do same day deliveries in Edmonton for as low as $14 per delivery. You can find the shipping and delivery options and select your option manually on the checkout page. In addition, you cab get free shipping anywhere in Alberta on orders over $300.
Orders and Returns
I have changed my mind. Can I cancel my order?
For local deliveries, yes, you can cancel your order by calling (780) 807-4907 before you receive the order. For orders that require shipping, you still can cancel and you can get refunded only before the shipment is on its way. Once the shipment exit our warehouse, we won't be able to cancel the order or to make any refund.
Can I return an item?
Belleza Beauty Tools and Supplies Ltd. will accept returns only for unopened, non-damaged, unused items in original item/product condition. Belleza Beauty Tools and Supplies Ltd. is not responsible for any returns' shipping cost. Please contact Elie at (780) 807-4907 to discuss returns options.
If you not find answers to your questions, email us at: customercare@bellezabeautysupplies.com
You can also call our head office at (780) 900-1133
or our sales representative at (780) 807-4907